×
Operated by MANICORE PVT LTD
These Terms & Conditions form a binding agreement between Finxpe (“Finxpe”) and all Retailers, Distributors, CSPs, Merchants, and Agents (“Partners”) who use our portal or mobile application to provide digital financial services. By accessing or using the Finxpe platform, the Partner confirms that they have read, understood, and accepted these Terms. If the Partner does not agree with these Terms, they must immediately stop using the platform and must not offer any services under Finxpe.
Access to the platform is voluntary and subject to all applicable laws and regulatory guidelines issued by NPCI, RBI, UIDAI, banks, and other authorities. Certain services may require additional approval from respective service providers. Finxpe reserves the right to update, modify, or replace these Terms at any time. Continued use of the platform after changes constitutes acceptance of the revised Terms.
For the purpose of these Terms, certain words carry specific meanings. Applicable Law refers to all legal and regulatory requirements governing digital financial services. A Customer is the end-user availing services from the Partner. Services include all digital solutions provided under Finxpe, such as AEPS, BBPS, Card Payments, AadhaarPay, Cash@POS, Recharges, PAN Services, and other offerings. Transactions encompass all electronic activities performed through the Finxpe system.
Partners must strictly adhere to all operational guidelines, compliance requirements, and regulatory norms issued by Finxpe or mandated by RBI, NPCI, UIDAI, or banks. Partners must maintain accurate transaction records, assist in audits, and promptly resolve customer complaints. Overcharging customers, engaging in fraudulent practices, or misusing customer data is strictly prohibited. Any change in business information such as address, contact details, or legal documents must be promptly updated with Finxpe. Partners are responsible for the actions of their staff.
Partners must comply with Know Your Customer (KYC), Anti-Money Laundering (AML), and all transaction-related regulatory requirements. Customer identity verification is mandatory where applicable. Partners must store collected documents securely and share them with Finxpe upon request. Confidentiality of all customer financial data is mandatory.
Partners must maintain secure, licensed, virus-free devices with stable internet access. Login credentials provided by Finxpe must be kept confidential. Partners are fully responsible for any unauthorized access resulting from negligence. Partners must not reverse engineer, modify, or misuse the Finxpe platform, POS devices, biometric devices, or other hardware/software provided by the company.
Partners must maintain sufficient wallet balance (Float Amount) to process transactions. Only system-generated receipts are allowed; manual or handwritten receipts are prohibited. Partners must ensure accurate customer information during transactions, as errors caused by incorrect data entry are the Partner’s responsibility. Adequate cash must be maintained for withdrawal services. Partners may only charge customers fees officially permitted by Finxpe.
Important: Finxpe currently does not provide a cancellation or refund process for completed transactions. Partners must verify all details before initiating transactions.
Use of AadhaarPay and AEPS requires biometric devices and strict adherence to UIDAI and bank guidelines. Partners must never store or misuse Aadhaar information or customer biometrics. POS devices remain the property of Finxpe and must be returned on demand. Devices cannot be sold, altered, or misused. Partners are responsible for fraudulent or disputed transactions arising from device misuse.
Partners must treat customers respectfully, provide accurate information, and display charges transparently. Customer complaints must be resolved promptly. Misbehavior, harassment, discrimination, or unprofessional conduct will result in strict action. Partners must report suspicious activities immediately in line with Finxpe’s anti-fraud and regulatory policies.
Finxpe may charge non-refundable service setup fees, integration fees, software upgrade fees, or other operational charges. All fees, commissions, and deductions will be communicated via email, SMS, or portal updates. Partners must not collect any additional charges from customers beyond officially permitted fees.
Finxpe may terminate Partner access at any time, with or without cause. Reasons include violation of Terms, fraud, overcharging customers, misuse of platform, non-compliance with regulations, unethical behavior, or reputational damage. Upon termination, Partners must immediately stop offering all services, return company-owned devices, and settle any outstanding liabilities.
Finxpe is not responsible for business losses, downtime, operational failures, data loss, or third-party issues. The maximum liability for Finxpe in any transaction-related dispute will not exceed ₹100 or the transaction value, whichever is lower.
Services are provided on an “as is” and “as available” basis. Finxpe does not guarantee uninterrupted access, error-free operation, or protection from technical issues. Partners use the platform entirely at their own risk.
All software, devices, technology, content, and documentation provided by Finxpe are company-owned. Partners may not reproduce, distribute, modify, or commercialize any Finxpe intellectual property without prior written consent.
Partners agree to indemnify Finxpe for any losses, penalties, legal costs, fines, or damages arising from misuse, fraud, negligence, violation of Terms, or illegal activity conducted by the Partner or their staff.
All information shared by Finxpe—including customer data, transaction logs, business information, and technology details—must remain confidential. Unauthorized disclosure or misuse of confidential information will result in legal action.
Finxpe reserves the right to amend these Terms at any time. Partners are responsible for reviewing and staying updated. Continued use of the platform constitutes acceptance of all amendments.
For complaints or grievances, Partners may contact the Finxpe Grievance Officer:
Email: admin@fastcashfnx.in
Phone: +91 9542421232
Timings: Monday–Saturday, 10 AM to 5 PM
These Terms are governed by the laws of India. Any disputes will fall under the exclusive jurisdiction of courts in Hyderabad, Telangana, unless otherwise specified.
All official communications must be sent to the Finxpe corporate office through registered post, email, or other approved methods.
Finxpe is a fintech platform operated under MANICORE PVT LTD, delivering simple, fast, and secure digital financial services. We empower retailers with innovative solutions to grow their business and provide seamless digital transactions across India.